Shipping & Refund Information

Crookabeck Online Farm Shop :

Refund Policy

Please note that when buying online you have the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment returned and once we have received your returned items (if dispatched). Items should be returned to the address below in the original packaging. Socks must be unworn.

Shipping Information

Please see below for the shipping information for each department of our site. We will ship all goods for one order in one package. We will of course combine postage costs where appropriate. We aim to dispatch goods within 5 working days of receipt of your order by first class mail. If we have sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to reselect or cancel your order. If you have any queries when ordering then please just contact us.

We air to deliver within 5 days but please allow up to 14 days delivery.

– Postage for all products in the UK is £5.50 per order.

– Unfortunately we do not post to anywhere outside the UK.

Shipping for wool and products

– Postage for all products in the UK is £5.50 per order.

– Unfortunately we do not post to anywhere outside the UK.

Additional Shipping information:

For UK addresses, postal charges are calculated automatically through checkout.

Parcels are usually sent “Tracked 24” through Royal Mail without the need for a signature.

Unfortunately we are no longer able to send to countries within the EU or to

Northern Ireland, due to the EU’s General Product Safety Regulation, 2024.

Contact Us: